Velocity Racing Support Center

Welcome to the Velocity Racing Support Hub! Whether you need technical assistance, warranty details, or product FAQs, we’re here to help. Browse our resources below or contact our support team for personalized help.

Arrive & Drive

Signing up for Velocity Racing’s Arrive & Drive program is simple:

  1. Check Availability → Visit our Track Calendar for open test days or race events.

  2. Choose Your Package → Select from:

    • Arrive & Drive Testing (private track time)

    • Race Day Entry (competition events)

  3. Book Online

  4. Submit Requirements →

❗ Walk-ins are not guaranteed—secure your slot early!

Need Help? Call 1 (407) 270-3042 or email info@velocityracing.com for fast assistance.

No prior racing experience is required for most Velocity Racing events! We welcome everyone from first-time drivers to seasoned pros. Here’s what you should know:

  • Beginner-Friendly Options: Our Arrive & Drive programs are designed for all skill levels, with instructors available to help new drivers

  • Licensing Requirements: Only competitive Race Day events require a valid racing license.

  • Safety First: All participants receive mandatory safety briefings and in-car instruction when needed

🔥 Pro Tip: Book a Thursday test day before Race Weekend—you’ll get 2x more track time for the same price, plus uncrowded sessions to build confidence.

Your Velocity Racing Arrive & Drive karting reservation includes everything you need for a competitive and safe track experience:

  • 🏎️ Prepped Competition Kart: Rotax, IAME, or LO206 engine (based on event class)

  • 🛡️ Full Safety Gear: Helmet, rib protector, neck brace, and racing suit

  • ⏱️ Track Sessions: Practice, qualifying, and race heats (varies by SKUSA/USPKS/FLKC event)

  • 🔧 Pit Support: Basic setup adjustments and technical assistance between sessions

  • 📊 Data Analysis: MyChron lap time review with our engineers (Pro Package only)

Exclusions:

  • Tires/fuel for multi-day events (available for purchase)

Bring your personal gear, and our team will inspect it to ensure it meets SKUSA/USPKS/FLKC/STARS safety standards before you hit the track.

🔥 Pro Tip: *For regular competitors, invest in a custom-fitted helmet—we offer 10% off at our pro shop when you book 3+ events.*

Racing and testing sessions typically range from 2-3 days.

The driver must be at least 5 years old.

If a kart is damaged during the session, the driver is responsible for the damages.

A driver should bring their boots, gloves, helmet, and racing suit. Rental equipment is available.

Additional costs can be inccurred if rental equipment or other parts are required during the session.

In the case of bad weather, drivers will continue to race unless lightning is present.

Ordering & Payments

You can place an order for parts or merchandise by going to your cart and clicking “Checkout”.

We accept all major credit card providers for our shop. 

If you are registering for testing or a race, you use all major credit card providers or Zelle.

If you need to modify an order, please contact us.

Shipping & Delivery

Shipping options vary based on your address and can be viewed while checking out.

Your orders delivery time varies based on your selected shipping method and your mailing address.

When your order has been shipped, you can retrieve your tracking number from your account’s order page.

Returns & Exchanges

If you need to return an item, please reach out to our support team for assistance with your return.

To view our return policy please visit our return policy page.

If you would like to an exchange and item, please reach out to our support team for assistance with your exchange.

If your requested refund falls within our refund policy, one of team members can assist you with processing your refund.

Account & Registration

You can create an account by registering for a race, purchasing something from our shop, or by going to our sign up page.

You can update your account information by going to the edit account page.

If you need to reset your password, you can click forgot password while on the login page.

If you would like to delete your Velocity Racing account, please contact us and one of our team members will assist you with the deletion of your account.

Customer Support

You can reach our team by calling 1 (407) 270-3042 or by emailing support@velocityracing.com.

You can reach out to our customer service team from 9 AM – 5 PM, 7 days a week.

Have additional questions?

Contact our team to get more information about Arrive & Drive opportunities.

About Us

Meet our talented drivers, learn about our mission to inspire the next generation of racers, and see how we combine teamwork and dedication to fuel our success.

Latest News

Stay updated with the latest insights, tips, and news from the world of karting. Visit our blog for expert advice and team updates.

Get in Touch

Ready to race? Let’s connect! Whether you need assistance or want to learn more, our contact page is the best way to reach out to our team.